Refund Policy for HealthyCare.com.bd

At HealthyCare.com.bd, we prioritize quality and authenticity, ensuring you receive genuine products every time. Please read our refund policy carefully before making a purchase.

1. Eligibility for Refund

• Refunds are only applicable if the product is proven not to be authentic.
• Unboxing Video Needed: To get a refund, you must send a clear, continuous video of you opening the package. This helps us check the condition of the product right when it is opened.
• Products with broken seals cannot be returned or refunded unless you can show that the product is not genuine.

Note: Refunds for products with broken seals will only be considered if you provide strong proof that the product is not genuine.

2. Refund Process

• Contact our customer support at info@healthycare.com.bd within 24 hours of receiving your order if you believe the product is not authentic.
• Submit the unboxing video along with your order details. Our team will review the video and verify the claim.
• If approved, you will be notified of your refund status within 3–5 business days.

3. Refund Method

• Once verified, refunds will be processed back to the original payment method.
• Depending on your bank's processing time, please allow 7–10 business days for the refunded amount to reflect in your account.

4. Shipping Costs

• Original shipping costs are non-refundable.

For any questions, reach out to us at info@healthycare.com.bd. We’re here to make sure your shopping experience at HealthyCare.com.bd is safe and satisfying.